Your information is fully protected — our privacy policy

1 Introduction

99bk is a trusted online betting and casino platform in Bangladesh. We believe that every user's privacy is a fundamental right. This privacy policy explains how 99bk collects, uses, stores, and protects your personal information.

This policy applies to all services on our website 99bk.lat. By registering on the platform, you are considered to have accepted the terms of this privacy policy. Please read it carefully.

2 What Information We Collect

99bk collects certain information for account creation, payment processing, and service improvement. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification (national ID card or passport)
• Payment information: bKash, Nagad, or Rocket account details
• Messages or complaints you submit when contacting support

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Logs of your activity on the platform (login times, game history, transaction records)
• Information collected through cookies and similar tracking technologies

3 Purpose of Using Information

99bk uses collected information only for the following legitimate purposes:

• Account creation and management — to verify your identity and maintain platform security
• Financial transaction processing — to ensure secure deposits and withdrawals via bKash, Nagad, and Rocket
• Service improvement — to analyze your usage patterns and provide a better experience
• Support services — to quickly resolve your complaints or questions
• Fraud prevention — to detect and prevent unauthorized activity
• Meeting legal obligations — to comply with applicable laws and regulations
• Ensuring responsible gaming — to help users maintain healthy gaming habits

4 Information Sharing and Disclosure

99bk may share your personal information with third parties in limited circumstances:

4.1 Service Provider Partners

Our trusted partner organizations that assist with payment processing, technical infrastructure, and fraud detection. These partners are contractually obligated to maintain standards consistent with our privacy policy.

4.2 Legal Obligations

We may be required to provide information pursuant to a court order, a legitimate request from a government authority, or applicable law. In such cases, we will make reasonable efforts to notify you within the limits of the law.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will provide advance notice and the new entity will also be required to follow the same privacy standards.

5 Cookies and Tracking Technologies

99bk uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device that help our platform remember your preferences and session information.

We use the following types of cookies:

• Essential cookies: To maintain login status and security sessions — the platform cannot function properly without these
• Functionality cookies: To remember your language preferences and interface settings
• Analytics cookies: To understand which parts of the site are used most, which helps us improve our services

You can disable cookies through your browser settings, but this may limit some platform functionality.

6 Data Retention Period

99bk retains your personal information only for as long as necessary. The retention period is determined on the following basis:

• Duration of account activity — all information is retained while your account is active
• Legal obligations — some information must be retained for a specific period for legal reasons
• Dispute resolution — relevant information is retained until any ongoing dispute is resolved

After an account is closed, we may retain certain information for a limited period to meet legal obligations. The information is then securely deleted.

7 Data Security Measures

99bk uses industry-standard security technologies to keep your personal information safe:

• SSL/TLS encryption: All data transmissions are carried out through encrypted channels
• Secure servers: Your information is stored on secured servers where unauthorized access is not possible
• Two-factor authentication: An additional verification layer to protect your account
• Regular security reviews: Our systems are regularly audited and assessed
• Staff training: Access to personal information is restricted to trained and authorized staff only

8 Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to request information about what data we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances, subject to limitations where legal obligations apply
• Right to restrict processing: The right to request that use of your information be limited in certain circumstances
• Right to object: The right to object to the processing of your information for specific purposes

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

9 Privacy of Minors

99bk strictly provides services only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21. If we learn that we have inadvertently collected information from a minor, it will be deleted immediately and the associated account will be closed.

If a parent or guardian learns that their minor child has provided information on our platform, please notify our support team.

10 Third-Party Services

Our platform has third-party technology partners that supply game content (such as Pragmatic Play, JILI, Spribe, Evolution Gaming). These partners may have their own privacy policies. Their policies may also apply when you use their services.

bKash, Nagad, and Rocket services are used for payment processing. These services have their own privacy terms, which can be found on their respective platforms.

11 Policy Changes

99bk may update this privacy policy over time due to changes in services, technological advancements, or legal requirements. We will publish a notice on the platform regarding any significant changes, and the "Last Updated" date at the top of the document will be revised.

Continued use of the platform after changes will be considered acceptance of the terms of the updated policy. We therefore recommend reviewing this page regularly.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: 24/7 live chat support is available in Bengali and English

We will make every effort to respond to your request as quickly as possible. Protecting your privacy is a core commitment of 99bk, and we always operate with transparency.